Frequently ASKED QUESTIONS

Shipping costs are free when the order total exceeds the following amounts: Spain: – Peninsula: 50 € – Balearic Islands: 70 € – Canary Islands: 100 € Orders with amounts lower than the indicated quantities have the following shipping costs:

* Applicable for orders placed before 15.00 h.

IMPORTANT: For shipments to areas that have some additional charges for customs and taxes, these must be paid at destination by the recipient of the goods.

As a general rule, Evotion Pro offers next day delivery (working day) to the peninsula as long as the order is placed before 15.00 h the previous day. You can find the delivery time of your shipment when you place an order in the shopping cart section. You can also choose one of the suggested delivery methods that best suits you.

Our main payment methods are as follows: Credit card Credit and debit cards (Visa and Mastercard), through the Redsys payment gateway that guarantees the security of your payments. PayPal You can pay quickly and securely using your PayPal account, without sharing financial information with Evotion Pro.

The company in charge of the transport will be GLS.

As a general rule, only one discount code is applied per order.

The discount code is not applicable as it cannot be combined with other offers/promotions.

If you wish to change the details of your order or cancel it, please contact us promptly via the Contact Form and provide us with your order number so that we can make the changes as soon as possible. IMPORTANT: We will be able to modify or cancel your order before it leaves our warehouse. If your order has already been handled by a transport company, it is not possible to modify or cancel the order.

Yes, when your order leaves the warehouse you will receive an e-mail with a link to your shipment from which you can manage your delivery: refer to a delivery point, indicate delivery time if you have to leave your home, etc.

All Evotion Pro sports nutrition products can be returned and refunded, provided that you indicate your intention to return the product(s) within 14 calendar days of receipt. If you cancel your order, your payment will be refunded, although if the products have been delivered, you must first return them. The refund will always be made via the same payment method used by the customer. Unfortunately we are unable to cover the cost of return postage. In the event that we agree to return a product, the product must not be opened in any way and must be in its original condition. For the return shipment you must use the same cardboard box in which the product was received, to ensure that it is well protected. If you do not have this box, you must return it in a protective box so that the product arrives in good condition at our warehouse. To return your order, please contact us through the contact form.

We make every effort to ensure that you receive the products you have ordered correctly. However, if you receive an item that is not what you ordered, please contact us via the Contact Form and we will do our best to make a replacement and deliver the correct product. When you receive your shipment it is very important that the packaging and the product are in perfect condition. If this is not the case, you should not accept delivery of this package unless you notify us when you receive it so that we can check it later. If you find any incident, you must notify us within 24 hours of receipt, as we must inform the transport company and claim the damage. For the claim, we will need you to send us an email with a photo of the damaged box or product through our contact form.